Sarah Alexis Stationery is committed to ensuring that your privacy is protected.

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• We will only use your data to enhance and improve your experience with us. We do not sell anything to third parties.

• We will protect your data as much as possible to keep it secure.

• You can decide when and how you’d like to hear from us, and if you’d like to, we can remove your data.

• We only keep the data that is needed as part of our normal order processing operations, internal record keeping or marketing communications. When we no longer need the data we’ll remove it.

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HOW WE USE YOUR INFORMATION

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Your name and contact details

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How do we use this information?

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• Deliver your purchases to you.

• Send you service messages by email such as order updates.

• We have got to do this to perform our contract with you (so you can tell when your order is coming).

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Your payment information

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All payments are processed by a secure payment provider (e.g. PayPal) we do not keep your card details.

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How do we use this information?

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• To take payment, and give refunds

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Your contact history with us

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This means a history of what you’ve said to us and what we’ve said to you for example, emails to each other or live chat information.

How do we use this information?

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• To provide customer service and support, we have to do this to perform our contract with you and it helps us provide you with a better service.

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Purchase history and saved items

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This includes what you’ve bought and what you’ve stored in your basket for another time

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How do we use this information?

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• We need to store this information in order to perform our contract with you, as you need to be able to store things in your basket to purchase them. We also use this information for customer service and support and to handle refunds or issues with orders, something we need to do to perform our contract with you.

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Your responses to surveys, competitions and promotions

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How do we use this information?

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• We periodically run surveys, competitions or promotions, which will require us to use your information in order to accept your entry and process the prize if you were to win. Run the survey, competition or promotion

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You don’t need to share personal information with us, but unfortunately if you don’t you likely will not be able to purchase successfully from us and the website will likely not function for you.

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SHARING YOUR INFORMATION

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We do not sell any of your personal data to any third party – including your name, address, email address or credit card information. We believe that the data you share with us is a sign of trust between yourself and Sarah Alexis Sationery, and we have no intention of breaking that trust.

 

However, we do need to share your data with the following categories of companies as an essential part of being able to provide our services to you:

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• Companies that do things to get your purchases to you, such as payment service providers, delivery companies or order packers. (Royal Mail for example will need your address).

 

KEEPING YOUR INFORMATION

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We’ll only hold your information for as long as you have an account with us, or as long as is needed to fulfil the orders or service to you.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Email your request to hello@sarahalexisstationery.co.uk

 

HOW WE USE COOKIES

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A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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LINKS TO OTHER WEBSITES

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Our website may contain links to other websites of interest. Please note, once you have used these links to leave our site we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and are not governed by this privacy statement.

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CHANGES TO THIS POLICY

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Sarah Alexis Stationery may change this policy from time to time by updating this page. Please check this page to ensure that you are happy with any changes.

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CONTACT US

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For more information about our privacy policy, or if you have questions, please contact us by using the contact form, email hello@sarahalexisstationery.co.uk or by mail to: 29 Mordales Drive, Marske-by-the-Sea, North Yorkshire, TS11 7HT, United Kingdom.